First Batch Shipping Time

Dear customers, Due to the dramatically increased incoming emails recently, we may not be able to reply you in time. We sincerely apologize for that, and please allow us 3-4 days to get back to you. If you just want to know when your orders will be shipped, please read the following messages. If you want to change the shipping way, please send us an email with the subject saying change to DHL or something else. Thanks for your support and understanding. 


Q: When will Retroid Pocket 2 ship out?

A: Please read the "Extend Presale Information" in front page or product details.

Q: How to choose 4PX and DHL?

A: 4px is the default shipping channel.  Before order: If you want to choose DHL, please click the link to add the extra shipping  fee:  If you have ordered, please contact the sales to help.

Q: What is package of Retroid Pocket 2 included?

A: 1 Retroid Pocket 2 + 32GB SD Card + 1 power cable + 1 tempered glass protector (some bonus gift includes during the presale period).

Q: What is 16 bit and Retro color of Retroid Pocket 2?

A: 16 bit is grey case with four coloured buttons; Retro is grey case with four red buttons.

Q: How can I change the product color if ordered wrong?

A: Please contact the sales by email or livechat. Telling them the order number and the color you final want if the parcel has not shipped out.

Q: Will it have a tracking number from this website?

A: When the parcel ships out, it will have an information to your email or message.

Q: What is the maximum capacity of TF card?

A: The maximum capacity of Retroid Pocket 2 is 128GB.

Q: Can I cancel and refund the payment?

A: Sure. If the parcel has not shipped out, you will get the full refund; If ship out, it will deduct the shipping fee according to the situation.