SHIPMENT IMPORTANT

Shipping Way: 4PX(default)/ DHL (may have DUTY TAX)

Shipping Time: 20-45 days  (it may has some delay due to the different countries and please consider the shipping time when ordering) Note: We will return money back if the country could not delivery. 

Address Format: HK address please offer in Chinese; Japan and Korea please offer the address in English.

Parcel Tracking:

4PX: http://track.4px.com/

DHL:https://www.dhl.com

Q: When will Retroid Pocket 2 ship out?

A: Please read the "Delivery Dashboard" in front page or product details.

Q: How to choose 4PX and DHL?

A: 4px is the default shipping channel. When you pay, it will shows 4px and DHL for choose. And some countries can only support DHL. DHL may have remote shipping fee with USD$38 and duty tax.

Q: What is package of Retroid Pocket 2 included?

A: 1 Retroid Pocket 2 + 32GB SD Card + 1 power cable + 1 tempered glass protector (some bonus gift includes during the presale period).

Q: What is 16 bit and Retro color of Retroid Pocket 2?

A: 16 bit is grey case with four coloured buttons; Retro is grey case with four red buttons.

Q: How can I change the product color if ordered wrong?

A: We are sorry to tell our client that from October we would not help to change the order color like before as it caused some shipping problems. It is really hard for us to make this decision but it is worth to offer a better shipping service and client service. If you want to change the color please contact to cancel the order and re-order again.

Q: Will it have a tracking number from this website?

A: When the parcel ships out, it will have an information to your email or message.

Q: What is the maximum capacity of TF card?

A: The maximum capacity of Retroid Pocket 2 is 128GB.

Q: Can I cancel and refund the payment?

A: Sure. If the parcel has not shipped out, you will get the full refund; If ship out, it will deduct the shipping fee according to the situation.